I am soooooo frustrated right now! I am trying to set a doctor’s appointment for my son and can’t even get through to the appointment desk. I have called and called and called only to get a busy signal every time. I looked in the phone book and there was another number listed to call in case there was no answer at the main number.
I called the alternative number and asked to set an appointment. I was tersely informed that I had to call the main number. I explained that I had been trying to call the main number for half an hour and kept getting a busy signal. She smarted off, “Keep trying” and hung up. Perhaps this alternate number was an emergency number, but it was not listed as such in the phone book, and she never informed me of such either.
This kind of rude behavior seems to be consistent with doctor’s offices these days. I have encountered it several times during my own office visits, but this particular clinic seems to have cornered the market. The doctor is great (which is the only reason I have stayed with this clinic), but the office staff is horrible. When you can actually get a call through to them, 9 times out of 10, they are abrupt and impolite.