Want the Customer – Give the Service! If you have ever worked in customer service you will know that the customer is always right. Well, that is still true if you are a social media virtual assistant. Sometimes what the client wants will not seem like the best way to do something but they are the boss and I need to listen to them or I may not have them as a client for long.
I was lucky at the beginning that I had someone mentoring me about each client. This most likely saved me several headaches. My mentor was passing down her knowledge about each of the clients she gave me to work with. From the beginning, I had a clear understanding of what they wanted and expect from me. All of the hard stuff was already figured out by my boss/mentor. Have I told you I was really lucky to start out this way? Well, I am telling you now!